Resume
Work Experience
2022 - Present
Senior Product Manager
Egg
Liberty Global
2021-2022
Change Manager
Egg
Liberty Global
2019-2021
Projects & Governance Lead
Liberty Global
Virgin Media
2017-2019
Commission & Variable Pay Analyst
Virgin Media
2016-2017
Sales
Virgin Media
2012-2016
Various
Entrepreneurial Venture (Hospitality)
Education
2005-2008
Bachelor's in Three Dimensional Design from Northumbria University
Specialised in Product and Furniture
Created a strong foundation in Visual Communication and Critical Design Analysis
Skills & Technology
Skills
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Project Management Methodologies (Agile/Scrum/Waterfall)
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Wireframe / Paper Prototyping
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Epic/User Story writing
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Business Case Creation
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Unit Economics
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Generative & User Research
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FCA Regulation & Process
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Narrative Driven Communication
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Product Roadmap Development
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Qualitative/Quantitative Research
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Experience Blueprint Design
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Process Mapping
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Release Management / Change Governance
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Ideation & Iteration
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Digital Transformation
Technology
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Oracle (R11/R12/Fusion)
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PowerBI /PowrAutomate / Poweapps / Power Virtual Agents
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Ada (Chatbot)
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Zendesk
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Customer.io
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Google Analytics / Google Tag Manager
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Mouseflow
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Crazy Egg
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Atlassian (Jira / Confluence / Trello)
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MS Teams / SPO / Office Suite
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Product Board
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Miro
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Figma / FigJam
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InVision
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Adobe CS (InDesign/Illustrator/Photoshop)
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Financier (Loan Management)
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Hubspot
+ various industry / operational specific platforms, APIs and Webhooks